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Help and rights centre · 2026-09-09

Merchant joining guide

A separate store account and catalogue, with administrative review before selling.

Apply and get reviewed

Provide owner/contact information, address, business type, delivery coverage, fees and estimates, plus a small square logo. Delivery and suitable packaging are required. An application is not immediate approval. Maintain accurate opening and coverage information and never use another store’s account.

Catalogue, connectors and ads

Add products manually, import available metadata from a public URL or configure a compatible accounting connector. Review currency, prices, images and details before publication. Not every site exposes importable data.

Cashier integrations require provider-approved interfaces, access and field mappings. Installation alone cannot automatically connect any accounting program. Use a store-bound device and read-only permissions; do not expose the cashier database publicly. Advertisements require review and scheduling, genuine claims and rights to their content.

Fulfilment

Honour declared service, packaging and customer substitution choices. Never collect a paid electronic order twice. Handle defect and return requests under mandatory rights. Fees and commissions require a commercial agreement; dashboard examples are not a commission contract.